Privacy Policy

Killer Look (“Killer Look”, “we”, “us”, “our”) we know privacy and security is important to you. This Privacy Notice applies to the personal information we collect when you use the Killer Look website at killerlook.store. By using or accessing our Website, you acknowledge that you have read, understood and agree to be bound by all the terms of this Privacy Policy.

CONNECTION AND USE OF PERSONAL INFORMATION

We collect Personal Data from you when:

1. You register an account on our Website;

2. You use any of our related services, i.e. subscribing to our newsletter, and product notifications;

3. You browse our products and services or otherwise interact with our Website;

4. You accept our cookies on your device;

5. You interact with us via our webform, and e-mail;

6. You interact with us on our Social Media accounts, i.e. liking our posts, commenting on our posts, and private messaging us therein;

7. You participate in our promotions or any request for additional Personal Data such as customer surveys;

8. We receive references from business partners and third parties, i.e. where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;

9. Your authorised representative submits your Personal Data to us for any purpose reasonably authorised by you, i.e. if such representative is purchasing our product or service to be delivered to you or as a gift;

10. Our third-party analytics and other service providers provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or

11. When you voluntarily submit your Personal Data to us for any reason.

​

WARRANTY REQUESTS

If your Killer Look  product stops working because of a manufacturing or material flaw, you can submit a warranty request for product replacement on the Killer Look website. We need your name, email address, phone number, residential address, product type and colour, serial number, retail store where you bought the product, the date of that purchase, proof of purchase (such as an image of the receipt of purchase), reason for the warranty request, and any additional information you wish to provide in order to process your request. This data is used to process your warranty coverage request.

CONTESTS AND PROMOTIONS

When you enter a contest or take part in a promotion, we may collect your name, address, email address, phone number, and any other information or content you choose to provide, such as your social media handle, profile picture, and any public posts or comments you make about our contest on social media networks. This information may be needed for the contest or promotion, such as to deliver a prize to you. To manage the competition or promotion, we use this data. We may also distribute or otherwise publish the content you submit as part of a contest or promotion.

We take further precautions to ensure the security of your personal information. Through your account, which is password-protected, you can access your personal information on our website. This password has been encoded. We advise against sharing your password with anyone in order to protect the security of your Personal Data. There may be additional or different sign-in security options available to you if you created your account using Facebook.

To further protect the security of your personal data, additional safeguards have been put in place. Your Personal Data is kept on a secure server that is only accessible to chosen employees and subcontractors. To protect your personal information, we encrypt sensitive data using Secure Socket Layer (SSL) technology, such as credit card numbers.

Although we make every effort to secure the privacy of our Users and their Personal Data, no data transmission over the Internet or any wireless network can be completely guaranteed to be secure.

When Personal Data in our care is I no longer needed for any reason related to the reason it was first collected or (ii) is no longer required for our retention for any other legal or business purposes, we will take steps to ensure that such Personal Data is disposed of or discarded in a secure way that would prevent further processing, unauthorised access, or disclosure to any other party or public, or prejudice the interests of our Users.

THIRD PARTY COOKIES

We and our third-party service providers (see below), including Google Analytics, collect, process, store and analyse information obtained from your browser or through the use of “cookies” or other tools that track, measure and analyse the behaviours and usage patterns of visitors to the Killer Look website. We use the word “cookie” in this policy to refer to all such cookies and other tools.

A cookie is a tiny element of data that the Killer Look website can send to your browser and can then be stored on your computer or mobile device, so we can recognise your computer or mobile device when you return.

We use the following cookies on the Killer Look website:

Strictly necessary cookies.These are cookies that are required for the operation of the Killer Look website. They include, for example, cookies that enable you to log into your account or make use of online payment services.

Functionality cookies. These are used to recognise you when you return to the Killer Look website and to embed functionality from third-party providers. This enables us to personalise our content for you, remember your preferences (for example, your choice of language) and to integrate useful services provided by third-party providers into our Website (e.g., the “find a store” function and social media features).

Analytical cookies. We use Google Analytics to collect certain analytical information to help us better understand activity on the Killer Hair website and improve our services and the quality of the Killer Hair website. This information includes the IP (Internet protocol) address, device type and identifier, and related information such as page requests, referring websites or ads, operating system and browser, time spent on the Killer Look website, and actions taken in the Killer Look Online Store. We receive this data in an aggregated, anonymous form that does not personally identify any individual user. We use this information to help us understand how visitors engage with the Killer Look website, measure the effectiveness of our advertising on third-party websites, and to improve our visitors’ experience.

UPDATES TO PRIVACY NOTICE

To reflect changes to our privacy and data practices, we may regularly update this Privacy Notice. To make sure you are aware of those changes, we invite you to revisit this page from time to time. Any time we make changes to our privacy notice, we'll let you know by posting a clear notice on the Killer Look website ahead of time, and in certain situations, we'll also send you an email. The date this privacy notice was most recently updated will be shown at the top.